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FREQUENTLY ASKED QUESTIONS

Can I buy more than one vouchers at a time?
Of course you can. There are 4 service providers offering their programmes to which you can buy tickets;  Hungaroring race track,  Groupama Tanpálya driving centre, Hungaroring Go-Kart Center and esbr Kft. Select your vouchers and put them into the basket. Finalise your order by filling in the form(s) and submit your order.

What are the obligatory information on the order form?
By clicking „View basket” you will see all the contents of your basket: name of selected products, number of products, individual characteristics and optional discounts as well as the amount to be paid for the product(s). Customer here has the opportunity to modify the number of products, may continue shopping or go on to Order. Any modification made to the basket will be indicated by „Basket modified”. If the Customer finished shopping, by clicking „Order”, an order form will open. Following this a data sheet must be filled out that contains the name and postal address of the client, phone number and e-mail address. If requested, a different invoicing name, address, postal address and tax number can be provided, if they have a customer card, its number, payment and delivery options, handling, postal and if Gift has been purchased, packaging fee as well as the total amount payable for the order. When purchasing voucher regarding using a service, the name of beneficiary can be given, which will be stated on the voucher upon delivery. Service Provider does not verify the data provided at the order sheet, their validity is entirely the responsibility of the Client.   

In what cases am I entitled for discount?
When purchasing vouchers for driving technique trainings at Groupama Tanpálya there are discount options. 15% Groupama discount is given to those who have their obligatory car insurance or CASCO at Groupama. Furthermore, our youth discount is valid for people under 21 years of age. 10% motorbike customer discount is available when purchasing vouchers for motorbike or car driving technique trainings, which can be deducted by submitting the customer card number. Discounts may not be combined! 

How can I get my discount?
At the descriptions of the trainings, you have to mark discounted course. By placing it into the basket, at the filling in the order form you will find a part for confirming the discount where in case of Groupama discount, please upload a statement, in case of youth discount, please upload the identity card of the beneficiary. Our system will handle these documents in pdf or jpg format. Uploading them is compulsory, without which the order form is invalid and will send an error message.

Is postal fee the same in every case?
If choosing bank transfer and paypal (online) as payment method, a postal fee of HUF 1,017 will be charged, in case of purchasing fragile souvenirs, the postal fee is HUF 1,526. In case of purchasing souvenir, packaging cost is HUF 300. Items will be posted one working day after their purchase price is debited at the Service Provider’s bank account. Expected delivery time is maximum 2-3 working days.
IN case of cash payment, postal fees will be as follows::
In case of purchasing a voucher, the postal fee will depend on the value of the voucher. The Client will be informed about the maximum expected postal fee in the order confirmation.
In case of purchasing souvenir, the postal fee will depend on the value of the voucher. The Client will be informed about the maximum expected postal fee in the order confirmation.
Items will be posted one working day after their purchase price is debited at the Service Provider’s bank account. Expected delivery time is maximum 2-3 working days. In case of delayed or faulty postal delivery, the Service Provider takes no responsibility whatsoever.    
In case of foreign address, the parcel is delivered as normal postal parcel, not using MPL, resulting in longer delivery time.

Will a postal courier deliver the goods?
MPL Postal Courier will deliver the ticket that requires personal takeover, so please submit a postal address where you will definitely be able to takeover the missive. If you can not takeover on the day of delivery, the postal worker will leave a note in your post box, informing you about the delivery and you have to go to the post office to get your missive. If you do not manage to takeover your missive within two weeks, it will be sent back to us and after this we will contact the client in order to ask for another postal address.
In case of foreign address, the parcel is delivered as normal postal parcel, not using MPL, resulting in longer delivery time.
Do I have to fill in the order form even if I pay in cash and purchase personally?  
No, in this case you do not have to fill in the form for placing your order, you can buy vouchers for any of our programmes without it, or the selected souvenir at any of our point of sale.

How long are the vouchers valid?
Vouchers for the services of Tanpálya Kft are valid for 183 days from the date of purchase.  If vouchers for motorbike trainings can not be redeemed due to vis major occurring at the Service Provider during the motorbike season (April 1-September 30) and as a result of this, the Client is not able to use the voucher within its validity period, the Service Provider must extend the voucher’s expiry date for the first 2 months of the next season, without any further charges.
Vouchers for the Winter Preparatory Training are being issued and redeemed for a limited period of time during the year.
•           Sales during the target year begins 20 September of the target year and lasts until 20 January the following the target year.
•           Redemption during the target year is possible from 20 September of the target year until 28 February following the target year.
Vouchers for the services of Hungaroring Sport Zrt are valid until their expiry date as stated on the voucher. Vouchers for the Hungaroring Kart Center are valid until the end of go-karting season (April – end of October) if purchased in the given season. If purchased out of season, they are valid until the end of the next go-karting season (end of October of the following year).
Vouchers for the services of esbr Kft. are valid until their expiry date as stated on the voucher. 

Can I extend the expiry date of vouchers?
Expiry date of the vouchers issued by Tanpálya Kft may be extended on one occasion, by 1 month, without any extra fee. If the extension should cover a period longer than one month, the fee is a gross HUF 2,500 for each month covered 
Expiry of vouchers by Hungaroring Sport Zrt. and Molishop Kft can not be extended.
Simulator vouchers are extendable free of charge for 30 days, once (if requested minimum 1 week before expiry date). No further extension is possible.

Can I use my voucher for a training different from the one stated on the voucher?
Each voucher entitles one person to participate at the training stated on the voucher at one occasion. Participation at a training more expensive than the one stated on the voucher is only possible after paying the price difference. Redemption of the voucher for a training less expensive than the one stated on the voucher is not possible, and the Service Provider is not obliged to refund. Multiple vouchers of lesser price trainings may not be redeemed for one training of higher price.
How can I make an appointment if I have a voucher for a car, motorbike or off-road training at Groupama Tanpálya?
Registration deadline: no later than 30 days prior to the given training and prior to the expiry date stated on the voucher.
Registration method: on working days (Mon-Fri, 9am-4pm) call us on 06-28/441-951 or write to ertekesites@tanpalya.hu. Missing the registration deadline does not entitle the customer for complaints!
How can I make an appointment if I have a voucher for a Hungaroring Race Taxi programme?
For appointment, write to race@foenixmse.hu . Registration deadline: no later than 30 days before expiry date
How can I make an appointment if I have a voucher for  Hungaroring Adventure Drive programme?
Registration deadline: within 30 days of purchase, but not earlier than 1April of the given year at the following contacts:
1./ autoselmenyek@gmail.com or call +36-70-556-6204 if you choose any of these cars:  Audi S1 rally 380 HP, , Skoda Fabia WRC 420 HP, BMW E46 GT-R 420 HP, Chevrolet Camaro V8 450 HP, Subaru Impreza 380 HP, Ferrari 430 Challange F1 , Dodge Challenger 460 HP
2./ info@drive-x.eu or call +36-20/313-6431 if you choose any of these cars: Ford Mustang 450 HP V8, Ford Mustang 500 HP V8, BMW E46 M3 380 HP, Lotus Exige.
Enlisting of models is not complete. Service Provider retains the right to modify this present offer, without modifying the GTC. Information of voucher redemption is further detailed on the voucher, furthermore, Service Provider is ready to give detailed information via telephone if request may arise.
For participation at the programmes, a valid driving licence is a must.

How can I make an appointment if I have a voucher for  a car, or motorbike open day?
For car open days, register at: http://hungaroring.hu/hu/elmenyprogramok/autos-nyiltnap. Next date and registration info: https://hungaroring.hu/en/experience/open-day-for-cars
Participation is with your own vehicle. In order to participate at the programme, a valid driving licence is necessary. Missed deadline does not entitle Customer for any complaint.

.
For motorbike open days, register at: http://hungaroring.hu/hu/elmenyprogramok/motoros-nyiltnap  Next date and registration info: https://hungaroring.hu/en/experience/open-day-for-bikes
.
Participation is with your own vehicle. In order to participate at the programme, a valid driving licence is necessary
Missed deadline does not entitle Customer for any complaint.
How can I make an appointment if I have a voucher for  a go-kart programme?
Registration deadline: no later than 15 days from the expiry date as stated on the voucher, at the following link:
http://hungaroringkartcenter.hu/hu/palyafoglalas 
Missing the deadline does not oblige Molishop Kft to handle complaints.
How can I make an appointment if I have a voucher for  a simulator programme?
It is a good idea to book an appointment at the partner at least 2 weeks prior to the planned visit.
Voucher may be redeemed only from Monday to Friday between 9 am to 5 pm.
No complaints are accepted by esbr Kft in case of booking beyond the deadline.

  • Address: 1095 Budapest, Soroksári út 48-54., Malom udvar office building, 15. building

•      Phone: +3670-881-0167
•      Email: info@esbr.hu

When and where can I obtain the vouchers and souvenirs?
In case of postal delivery, we send by postal courier to the address given on the order form. In case of personal takeover, please come to Tanpálya on weekdays from 9am to 4 pm.
Who can I turn to with my complaints?
In case of complaints or queries concerning vouchers for the services of Tanpálya Kft. you have the following options:

  • Adress: 2146 Mogyoród, Hungaroring út 10.
  • Postal adress: 2146 Mogyoród, Pf. 49.
  • Phone: +36 (28) 441 951
  • Fax: +36 (28) 441 961
  • Email adress: info@hungaroringshop.hu

In case of complaints or queries concerning vouchers for the services of Hungaroring Sport Zrt. you have the following options:
Address: 2146 Mogyoród, Hungaroring utca 10.
Postal address: 2146 Mogyoród, Pf. 10.
Telephone: +36 28 444 444
Fax: +36 28 441 860
Email address: office@hungaroring.hu
In case of complaints or queries concerning vouchers for the services of Molishop Kft you have the following options:
Address: 2146 Mogyoród, Hungaroring út 10.
Postal address: 1037 Budapest, Montevideo u. 3/A
Telephone: +36-30-973-8370 (in opening hours); +36-30-992-2302
Fax: +36-1-351-3646
Email address: info@hungaroringkartcenter.hu
In case of complaints or queries concerning vouchers for the services of esbr Kft you have the following options:
•           Address: 1095 Budapest, Soroksári út 48-54., Malom udvar office building, 15. building
•           Phone: +3670-881-0167
•           Email: info@esbr.hu

 

Prices shown on the website are gross prices, containing 27% VAT.

Prices on the website contain 27% VAT