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COMPLAINTS

Complaints
11.1. Service Provider does not operate customer service. 
11.2. Complaints will be handled at the headquarters of the Service Provider.

  • Address: 2146 Mogyoród, Hungaroring út 10.
  • Postal address: 2146 Mogyoród, Pf. 49.
  • Telephone: +36 (28) 441 951
  • Fax: +36 (28) 441 961
  • Email address:  info@hungaroringshop.hu

11.3. The Client may submit his/her complaint orally by person, or in writing. The Service Provider does not accept any complaints by phone.
11.4. The Service Provider immediately examines the complaint submitted orally and may remedy it. If it is not possible or the Client disagrees with such resolution, the parties take a protocol, of which one copy is handed over to the Client. The Service Provider gives a substantive answer to the protocol within 30 days.
11.5. The Service Provider gives a substantive answer to complaints submitted in writing (by e-mail or post) within 30 days.
11.6. The Service Provider keeps the protocol on the complaint and the answer for the period of 5 (five) years.
11.7.If the Client disagrees with the answer he/she received after the examination of his/her complaint, he/she may turn to the following organizations for legal remedy:
Hungarian Authority for Consumer Protection

  • Address: 1088 Budapest, József krt.6.
  • Postal address: 1428 Budapest, Pf. (PO.Box) 220.
  • Telephone number: (1) 459-4800
  • Fax number: (1) 210-4677
  • E-mail address: nfh@hfh.hu

11.8. For the purpose of settlement of the consumer legal dispute the Service Provider may require the conciliatory council’s procedure. The competent conciliatory council’s details are the following:
Conciliatory Council of Pest County

  • Address: 1119 Budapest, Etele road 59-61. 2. floor 240.
  • Telephone number: (1)-269-0703
  • Fax number: (1)-269-0703
  • Name: dr. Csanádi Károly
  • E-mail address: pmbekelteto@pmkik.hu
  • Website: www.panaszrendezes.hu

11.9. In case of consumer legal dispute the Client may turn to the conciliarory council competent to his/her address of residence.
11.10. Availabilities of the conciliarory councils are the following:

• Conciliatory Council of Bács-Kiskun County
Address: 6000 Kecskemét, Árpád rd. 4.
Telephone number : (76) 501-525, (76) 501-500
Fax number: (76) 501-538
Name: Mátyus Mariann
E-mail address: bkmkik@mail.datanet.hu;

• Conciliatory Council of Baranya County
Address: 7625 Pécs, Majorossy Imre str. 36.
Postal address: 7602 Pécs, Pf. (P.O.Box) 109.
Telephone number : (72) 507-154
Fax number: (72) 507-152
Name: Dr. Bodnár József
E-mail address: bekelteto@pbkik.hu;

• Conciliatory Council of Békés County
Address: 5601 Békéscsaba, Penza ltp. 5.
Telephone number: (66) 324-976, 446-354, 451-775
Fax number: (66) 324-976
Name: Dr. Bagdi László
E-mail address: bmkik@bmkik.hu;

• Conciliatory Council of Borsod-Abaúj-Zemplén County
Address: 3525 Miskolc, Szentpáli u. 1.
Telephone number : (46) 501-091, 501-870
Fax number: (46) 501-099
Name: Dr. Tulipán Péter
E-mail address: kalna.zsuzsa@bokik.hu;

• Conciliatory Council of Budapest
Address: 1016 Budapest, Krisztina krt. 99.
Telephone number : (1) 488-2131
Fax number: (1) 488-2186
Name: Dr. Baranovszky György
E-mail address: bekelteto.testulet@bkik.hu;

• Conciliatory Council of Csongrád County
Address: 6721 Szeged, Párizsi krt. 8-12.
Telephone number : (62) 554-250/118 extension number
Fax number: (62) 426-149
Name: Dékány László, Jerney Zoltán
E-mail address: bekelteto.testulet@csmkik.hu;

• Conciliatory Council of Fejér County
Address: 8000 Székesfehérvár, Hosszúsétatér 4-6.
Telephone number : (22) 510-310
Fax number: (22) 510-312
Name: Kirst László
E-mail address: fmkik@fmkik.hu;

• Conciliatory Council of Győr-Moson-Sopron County
Address: 9021 Győr, Szent István út 10/a.
Telephone number: (96) 520-202; 520-217
Fax number: (96) 520-218
Name: Horváth László
E-mail address: bekeltetotestulet@gymskik.hu;

• Conciliatory Council of Hajdú-Bihar County
Address: 4025 Debrecen, Petőfi tér 10.
Telephone number: (52) 500-749
Fax number: (52) 500-720
Name: Dr. Hajnal Zsolt
E-mail address: info@hbkik.hu;

• Conciliatory Council of Heves County
Address: 3300 Eger, Faiskola út 15.
Postal address: 3301 Eger, Pf. (P.O.Box) 440.
Telephone number : (36) 416-660/105 extension number
Fax number: (36) 323-615
Name: Pintérné Dobó Tünde
E-mail address: tunde@hkik.hu;

• Conciliatory Council of Jász-Nagykun-Szolnok County
Címe: 5000 Szolnok, Verseghy park 8.
Telephone number: (56) 510-610
Fax number: (56) 370-005
Name: Dr. Lajkóné dr. Vígh Judit
E-mail address: kamara@jnszmkik.hu;

Conciliatory Council of Komárom-Esztergom County
Address: 2800 Tatabánya, Fő tér 36.
Telephone number: (34) 513-010
Fax number: (34) 316-259
Name: Dr. Rozsnyói György
E-mail address: kemkik@kemkik.hu;

• Conciliatory Council of Nógrád County
Address:3100 Salgótarján, Alkotmány út 9/a
Telephone number: (32) 520-860
Fax number: (32) 520-862
Name:Dr. Pongó Erik
E-mail address: nkik@nkik.hu;

• Conciliatory Council of Somogy County
Address:7400 Kaposvár, Anna utca 6.
Telephone number: (82) 501-000
Fax number: (82) 501-046
Name: Dr. Novák Ferenc
E-mail address: skik@skik.hu;

• Conciliatory Council of Szabolcs-Szatmár-Bereg County
Address: 4400 Nyíregyháza, Széchenyi u. 2.
Telephone number: (42) 311-544, (42) 420-180
Fax number: (42) 311-750
Name: Görömbeiné dr. Balmaz Katalin
E-mail address: bekelteto@szabkam.hu;

• Conciliatory Council of Tolna County
Address: 7100 Szekszárd, Arany J. u. 23-25.
Telephone number: (74) 411-661
Fax number: (74) 411-456
Name: Mátyás Tibor
E-mail address: kamara@tmkik.hu;

• Conciliatory Council of Vas County
Address: 9700 Szombathely, Honvéd tér 2.
Telephone number: (94) 312-356
Fax number: (94) 316-936
Name: Dr. Kövesdi Zoltán
E-mail address: pergel.bea@vmkik.hu

• Conciliatory Council of Veszprém County
Address: 8200 Veszprém, Radnóti square 1.
Telephone number: 88/429-008, vagy 88/814-111 (VKIK)
Fax number: 88/412-150 (VKIK fax száma)
Name: dr. Vasvári Csaba president ( on working days: between 08:00 A.M -13:00 P.M: 06/30/608-0270 mobile)
Office hours: Tuesdays between 08:00 AM– 13:00 PM, direct number at that time: 88/814-121
E-mail address: info@bekeltetesveszprem.hu
web: www.bekeltetesveszprem.hu

• Conciliatory Council of Zala County
Address: 8900 Zalaegerszeg, Petőfi utca 24.
Telephone number: (92) 550-513
Fax number: (92) 550-525
Name: dr. Koczka Csaba
E-mail address: zmbekelteto@zmkik.hu

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